Privacy Policy

Mishram Technologies Pvt. Ltd. respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect through https://mishramgroup.com/ (the "Website") and in the course of providing our services, how we use and protect that information, and the choices and rights available to you.

By using our Website or contacting us for our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using the Website or providing us with your personal information.

1. Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily submit to us, including through our Contact page, inquiry forms, career applications, or during business or project discussions. This may include:

• Your name
• Email address
• Phone number
• Company or organization name
• Message, inquiry, or project details you share with us
• Any other information you choose to provide while communicating with us (for example, over email, WhatsApp, or phone)

B. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, where applicable, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Website
• Referring or exit URLs
• Date and time of access
• General log and diagnostic information
• Cookies and similar tracking technologies, where used (see Cookies section)

We do not intentionally collect sensitive personal information (such as financial account details, health information, or government identity numbers) through the Website unless you voluntarily provide such information to us for a specific, legitimate business purpose, and only to the extent necessary and permitted by applicable law.

2. How We Use Your Information

We may use the information we collect for purposes that include:

• Responding to inquiries submitted through our Contact page or other channels
• Providing quotations, proposals, and requested services
• Communicating with you regarding your project or business relationship with us
• Operating, maintaining, and improving our Website and services
• Monitoring and improving Website performance and security
• Preventing fraud, abuse, or unauthorized activity
• Understanding usage patterns through analytics, where applicable
• Sending relevant updates or marketing communications, only where you have opted in or as otherwise permitted by applicable law
• Complying with applicable legal, regulatory, or contractual obligations
• Establishing, exercising, or defending legal rights where necessary
• Providing technical support and troubleshooting

3. Legal Basis for Processing

Where relevant, we process personal information on one or more of the following grounds: your consent, the steps necessary to respond to your inquiry or provide a requested service, our legitimate business interests where permitted by applicable law, and compliance with applicable legal obligations. Where the Digital Personal Data Protection Act, 2023 ("DPDP Act") or other applicable Indian law requires a specific basis such as consent for a particular processing activity, we aim to process personal information in accordance with such requirements, to the extent applicable to us.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share personal information only where reasonably necessary, including with:

• Service providers who support our Website or business operations (for example, hosting, cloud infrastructure, or email delivery providers), where applicable
• Technology vendors, analytics providers, and communication platforms integrated into our Website or services, where applicable
• Professional advisers such as legal, accounting, or compliance consultants, where necessary
• Government authorities, regulators, or law enforcement, where required by applicable law or legal process
• A successor entity in connection with a merger, acquisition, restructuring, or sale of business assets, subject to appropriate safeguards

Any third party that processes personal information on our behalf does so under instructions consistent with this Privacy Policy and applicable law.

5. Third-Party Services and Integrations

Depending on our operational needs, our Website and services may use or integrate with third-party technology providers, which may include categories such as website hosting providers, cloud infrastructure providers, email service providers, analytics providers, cookie or tracking technologies, content delivery network (CDN) providers, security and fraud-prevention services, payment or service-facilitation providers (if applicable), CRM or helpdesk tools (if applicable), communication platforms, social media integrations, APIs and SDKs, and advertising or marketing technologies (if applicable).

We do not represent that every category listed above is currently in use on our Website. Where such third-party technologies are integrated into our Website or services, they may collect or process information in accordance with their own privacy policies, and we encourage you to review those policies. We only engage third-party providers to the extent reasonably necessary for the relevant functionality.

6. Third-Party Platforms & Meta Technologies

Mishram Technologies may, currently or in the future, use developer products, APIs, SDKs, or other technologies provided by Meta Platforms, Inc. or its affiliates, including Facebook, Instagram, and WhatsApp (collectively, "Meta Technologies"), for purposes such as business communication, customer engagement, or marketing.

Where Meta Technologies are integrated into our Website or services, please note:

• Meta and other third-party platforms may independently collect or process information in accordance with their own privacy policies and terms, which are outside our control.
• We only access or process information through such third-party APIs or integrations to the extent permitted by, and necessary for, the relevant functionality.
• We encourage you to review the privacy policies of Meta Platforms, Inc. and any other relevant third-party platform to understand how they handle your information.
• We do not sell your personal information to Meta or any other third party.

We do not claim that any specific Meta Technology, pixel, SDK, or API is currently implemented on our Website unless expressly stated elsewhere on the Website. This section is intended to describe our general approach to such integrations, whether existing or implemented in the future.

7. International Data Transfers

Some of the third-party technology or service providers we may use could process information on servers located outside India. Where personal data is transferred outside India, we take reasonable steps to help ensure that such processing is carried out in accordance with applicable law and, where required, appropriate contractual, technical, or organizational safeguards.

8. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to support Website functionality and to help us understand how visitors use the Website. Depending on what is actually implemented on the Website at a given time, this may include:

• Essential cookies necessary for basic Website functionality
• Analytics or performance cookies that help us understand visitor behaviour
• Functional cookies that remember preferences
• Marketing or advertising cookies, where applicable

You can control or disable cookies at any time through your browser settings; please note that disabling certain cookies may affect Website functionality. Where required by applicable law, we will provide appropriate mechanisms for you to manage your cookie preferences.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide requested services, maintain business records, resolve disputes, meet legal or accounting obligations, and enforce our agreements. Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

10. Data Security

We implement reasonable technical and organizational measures designed to help protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, restricted access to personal information, secure transmission practices where applicable, and general monitoring and security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

11. Security Incidents

In the event of a security incident affecting personal information that we hold, we will take reasonable steps to investigate and mitigate the incident and, where required by applicable law, provide appropriate notifications to affected individuals or relevant authorities.

12. Your Privacy Rights

Depending on applicable law, including the DPDP Act, you may have rights in relation to your personal information, which may include the right to:

• Access the personal information we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion or erasure of your personal information, where applicable
• Withdraw consent for processing, where processing is based on consent
• Object to or request restriction of certain processing, where applicable
• Raise a grievance or complaint regarding the handling of your personal information
• Exercise any other rights available to you under applicable law

To exercise any of these rights, please contact us at info@mishramgroup.com. We will respond to verified requests in accordance with applicable law.

13. Children's Privacy

Our Website and services are not intentionally directed toward children. We do not knowingly collect personal information from children in a manner inconsistent with applicable law. If you believe a child has provided us with personal information, please contact us at info@mishramgroup.com so that we can take appropriate action.

14. Third-Party Links

Our Website may contain links to third-party websites or platforms that are not operated by us. We are not responsible for the privacy practices, content, or security of such independent third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

15. Business Communication

Information submitted through our contact forms or other communication channels may be used to respond to your inquiry, provide quotations or proposals, discuss potential or ongoing projects, deliver requested services, and maintain reasonable business records. Marketing communications will only be sent in accordance with applicable consent and opt-out requirements, and you may unsubscribe from such communications at any time by contacting us.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will be posted on this page with a revised "Last Updated" date, and where changes are material, we may take additional reasonable steps to bring them to your attention. We encourage you to review this Privacy Policy periodically.

17. Contact & Grievance

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, or if you wish to raise a grievance, please contact us at:

Mishram Technologies Pvt. Ltd.
Email: info@mishramgroup.com
Phone: +91-8506060086
Address: Rao Rohtash Singh Building, Kapashera, New Delhi - 110097

We will make reasonable efforts to acknowledge and address privacy-related requests and grievances in accordance with applicable law.